Comments on: Using IT (Or Not) http://russaebig.com/directionallycorrect/2010/04/19/using-it-or-not/#utm_source=feed&utm_medium=feed&utm_campaign=feed Thoughts About the Corporate World We Live In Sun, 22 Jan 2012 03:45:02 +0000 hourly 1 http://wordpress.org/?v=3.1 By: bob hazy http://russaebig.com/directionallycorrect/2010/04/19/using-it-or-not/comment-page-1/#comment-69 bob hazy Wed, 21 Apr 2010 17:15:03 +0000 http://russaebig.com/directionallycorrect/?p=902#comment-69 As a call center technologist, I generally find they need local IT resources to support the operation (versus depending upon centralized IT services). The rationale is simple: the real-time nature of the service model and customer interactions necessitates immediate turnaround to respond to dynamic conditions. To avoid mayhem, companies need to adopt a state/federal model of IT governance that both permits local autonomy while driving standards adherence as much as possible. One can view this as another version of the thick client/thin client argument. I've always maintained that neither model is sufficient in practice, but both offer strong advantages. Why not have both? It seems this has been borne out over time, so perhaps the truths of technology can help us inform governance after all. Thanks for the article, Russ. It's a good topic! As a call center technologist, I generally find they need local IT resources to support the operation (versus depending upon centralized IT services). The rationale is simple: the real-time nature of the service model and customer interactions necessitates immediate turnaround to respond to dynamic conditions.

To avoid mayhem, companies need to adopt a state/federal model of IT governance that both permits local autonomy while driving standards adherence as much as possible. One can view this as another version of the thick client/thin client argument. I’ve always maintained that neither model is sufficient in practice, but both offer strong advantages. Why not have both? It seems this has been borne out over time, so perhaps the truths of technology can help us inform governance after all.

Thanks for the article, Russ. It’s a good topic!

]]> By: Greg Boudreaux http://russaebig.com/directionallycorrect/2010/04/19/using-it-or-not/comment-page-1/#comment-68 Greg Boudreaux Wed, 21 Apr 2010 17:05:09 +0000 http://russaebig.com/directionallycorrect/?p=902#comment-68 Nice piece, Russ. When I was director of product for Interactive1 (SW company in London), your "shadow IT" was the target of our near-term market strategy. We had a suite of content tools that let us design and deploy large web-based services fairly quickly -- but which we knew was not sufficiently competitive with the market leaders of the day to win acceptance by IT directors. So, we sought out projects run by business units of large corporations, where a quick deployment was required and the unit had independent signing authority of at least 100K. Usually, the IT exec wasn't interested in fighting these unless they had enterprise-wide impact, or were high profile for some other reason. Sometimes you can also gain their support by promising migration to the enterprise standard tool set in a later phase. -- Greg Nice piece, Russ. When I was director of product for Interactive1 (SW company in London), your “shadow IT” was the target of our near-term market strategy. We had a suite of content tools that let us design and deploy large web-based services fairly quickly — but which we knew was not sufficiently competitive with the market leaders of the day to win acceptance by IT directors. So, we sought out projects run by business units of large corporations, where a quick deployment was required and the unit had independent signing authority of at least 100K. Usually, the IT exec wasn’t interested in fighting these unless they had enterprise-wide impact, or were high profile for some other reason. Sometimes you can also gain their support by promising migration to the enterprise standard tool set in a later phase.
– Greg

]]>