Excellent post!

One’s perception of the IT service is often reduced to a phone conversation with a helpdesk service agent, first impression while using a new application just launched performance of mission critical applications, unable to print delivery tickets, response to disaster situation, stable desktop computer, etc. These are all related to Core IT.

One can define “Core” as the central, innermost, or most essential part of anything. This definition applies to IT most essential functions- one that you refer to as “Core IT”. “Core IT” is IT’s service delivery engine, its reason for being. It is where internal customers engage and experience IT.

Glenn